Terms and Conditions of Sale
All prices quoted are the prices you pay, VAT or artists royalty will not be charged as extras. Delivery charges are not included in the price advertised and will be charged separately as appropriate. We can provide Quotations for overseas deliveries. Payment may be made by credit card, cheque, bankers draft, bank transfer or cash. online purchases can be paid for by Paypal, Works will only be released after funds have cleared.
Shipping
We currently offer FREE shipping on all UK orders, and discounted shipping for the rest of the World (Please ask for a shipping quote)
We aim to deliver artwork as quickly and as safely as possible, we use various methods of delivery depending on each individual piece. We aim to dispatch artworks within 24 hours (Very large paintings will be sent be specialist art courier & may take longer to deliver, ask for details)
Tracking details will be sent upon dispatch.
Please contact us if you require delivery on a specific date, or if you have any other questions regarding delivery.
Retention of Title
Title of all works purchased from Cheshire Art Gallery shall not pass to the buyer until the invoiced amount has been paid in full.
Anti-Money Laundering Directive
The UK government has introduced new anti-money laundering measures (5MLD) 5th Money Laundering Directive that affect all art dealers, galleries and their clients as of the 10th of January 2020. Cheshire Gallery Ltd have to conduct due diligence on buyers who purchase art work above the threshold of €10,000 and will now be obliged to take all reasonable steps to diminish the risks of money laundering occurring in the course of our business. As part of these obligations and before the conclusion of any sale, Cheshire Gallery Ltd is legally required to carry out identification checks on all clients buying works of art from our gallery.
For individuals, we will require a copy of a valid photo identity document such as a passport, driving license or national ID card which confirms the buyer’s full name, date of birth, nationality and permanent residential address.
For companies, we will require company details including evidence of incorporation, directors and the ultimate beneficial owners.
Where an agent/advisor is acting on behalf of a buyer, we will be required to identify the ultimate buyer in addition to the agent.
Payments to the gallery will need to be received from a bank account, debit or credit card held in the name of the person or entity named on the invoice and should match the identity document provided.
The information which you provide to us will be held and processed in accordance with Global Data Protection Regulations and will remain secure and confidential at all times.
Website Images
Due to photographic & Screen variations, Cheshire Art Gallery cannot guarantee that images of works displayed on this website are a true representation of those works. Customers are advised to view all works in person prior to purchase either at our Bramhall gallery or at client’s homes by arrangement. All images are owned by Cheshire Art Gallery, if you wish to use our images please contact us for permission – Copyright 2018
Rule of Law
English law applies to the interpretation of these Conditions.
Delivery
We use various different methods of shipping or artwork depending on the individual piece. We will aim to dispatch your order next day, however there may be short delays if we need bespoke packaging to be made, or if the artwork is to be shipped using a specialist art courier.
Returns Policy
Distance Selling Regulations – Within 14 days of receipt of the artwork you are entitled to:
Request a refund as you have changed your mind.
Request a refund as the artwork is damaged
Return an artwork for an exchange.
If you wish to return an item, please send an email with your request to info@cheshireartgallery.co.uk quoting your order number and we will forward you the return details.
In all cases the artwork must be repacked in its original packaging to be shipped back.
If your purchased artwork has not arrived with you after 10 days of date of order, please get in touch with us – info@cheshireartgallery.co.uk
Upon receipt of the returned artwork, you will receive an email notification to confirm receipt. Refunds will be processed within 7 working days upon receipt of returned artwork, Monies will be refunded using the same method by which you paid the original order.
If you have any problems or questions regarding the returns process please contact us – 0161 217 0625 or info@cheshireartgallery.co.uk
Artwork for refunds or exchanges must be sent back in the original packaging to the gallery at your own cost. We advise returning items using registered post as the artwork is under your responsibility until we have received it. Unfortunately we are unable to refund shipping and/or delivery charges as well as international customs duties and taxes (where applicable).
If your artwork is damaged on arrival, please notify us immediately, also detailing the damage and providing photos if possible.